Payment and Refund Policy

Payments and Refunds Policy

Online CPD Courses:

Payments for online short courses are paid in full at time of enrolment. Payments are made via PayPal®, EFT (Electronic Funds Transfer), Stripe®, or cheque/postal order made payable to Training Solutions Kilkenny and posted to Training Solutions Kilkenny, Knockshanbally, Johnswell, Co Kilkenny, R95 KX48.

EFT Payments details as follows: Training Solutions Kilkenny, AIB Bank, High Street, Kilkenny.

IBAN: IE64AIBK93319864596085

BIK: AIBKIE2D

You may also sign up for a weekly payment plan facility through Superpayit, powered by Stripe®.

Payments for full online short courses are non-refundable once enrolled. Should a payment be made in error and is notified to the company prior to onset and enrollment of a course, a full refund will be made to the customer using the same means in which it was paid. A certificate of completion will only issue once the course is completed. This issues via email free of charge to your registered email address. Hard copy certificates must be requested by email and paid for in advance of production.

Payments for single Webinars or workshops are non-refundable. A certificate of attendance will issue 7-10 working days after course completion. You must participate in class discussions in order to receive attendance status and be present in the class.

Subscriptions/Recurring Payments

Payments made via weekly, monthly or annual subscription are made via PayPal® or Stripe®. You do not need a PayPal® or Stripe® account to make payments or sign up for recurring payments. By signing up for a recurring payment you understand that your account will be charged weekly, monthly or annually accordingly.

Weekly payment plans can be paused or cancelled by the account holder at any stage. We require at least 48 hours notice to cancel a weekly payment plan facility on your behalf. Should insufficient notice be provided, you are still liable to pay the appropriate fee/s for the class/es that you did not attend.

Monthly and annual recurring payments must be cancelled in writing via email at least 28 days in advance of the next payment. Please be aware that once the subscription payment is cancelled, no further services or support will be available to you until you reinstate your subscription.

Refunds of subscription may be made if we collect a payment after sufficient notice has been provided to cancel.

In person classes/Group Bookings (Private Training)

In person classes are invoiced to the company on the first day of training. Payment is due within 7 days of invoice.

A 20% non-refundable deposit may be required upon booking in person classes.

Should you wish to change a training booking, this must be cancelled or rescheduled at least 7 working days in advance of course commencement.

Any cancellations made after this time will incur a fee of 50% of the total booking cost.

Cancellations made within 48 hours will incur the full booking cost.

Consultations & Contract Training

Where bookings are made for consultations and contract training, a minimum of 5 working days’ written notice (one week) must be provided to the company for cancellations.

All cancellations within this time will incur the full fee.

All cancellations must be made in writing.

Fees outlined as below:

Consultancy – One months’ (30 days) notice to one week	10% booking fee deposit – non refundable
Contract Training – up to one week	No fee
Consultancy – one week or less (within 5 working days)	Full payment required
Contract Training – – one week or less (within 5 working days)	Full payment required